How PeakPTT Handles Technical Support

At PeakPTT, we understand that reliable communication is critical for businesses, first responders, and teams that depend on our push-to-talk over cellular (PoC) radios. That’s why our technical support team is committed to providing fast, efficient, and hassle-free assistance whenever our customers need it.

Unlike many companies that rely on frustrating automated phone menus, PeakPTT takes a human-first approach to customer support. When you call us, you won’t be met with a maze of phone prompts—you’ll speak to a live support agent 24/7 who is ready to help.

24/7 Technical Support – Real People, Real Help

Emergencies and technical issues don’t wait for business hours, and neither do we. PeakPTT’s technical support is available 24 hours a day, 7 days a week, 365 days a year. Whether it’s day or night, weekends, or holidays, our team is always on standby to assist.

Customers can reach us in three ways:

● Call us – Speak directly to a support expert.

● Email us – Send an inquiry, and we’ll respond promptly.

● Submit a ticket – Our online system ensures your request is tracked and handled quickly.

Regardless of how you contact us, we work with a sense of urgency to resolve issues as fast as possible, ensuring that your team stays connected without unnecessary downtime.

We Do the Heavy Lifting, So You Don’t Have To

We understand that troubleshooting technical issues can be time-consuming and frustrating. That’s why we take on the responsibility of diagnosing and resolving problems for you. From network connectivity issues to hardware concerns, our technical team does the heavy lifting so our customers can focus on their operations instead of tech problems.

Wireless Network Support – Investigating Issues at the Source

While PeakPTT radios operate on a reliable LTE network, rare connectivity issues may still arise. When customers report problems with wireless LTE connectivity, we don’t just stop at basic troubleshooting—we dig deeper to find the root cause.

One key advantage of PeakPTT is that we use native carrier SIMs, allowing us to work directly with major carriers to investigate issues down to the individual cell tower level if needed. Our team collaborates with carriers to determine whether there is network congestion, outages, or other technical problems, ensuring a quick and effective resolution.

Hassle-Free Radio Repairs & Replacements

Over time, all communication equipment may experience wear and tear. At PeakPTT, we stand behind our products and provide repair or replacement services at no additional cost for radios under our service. If a device isn’t functioning properly, we’ll repair it or swap it out to ensure that our customers always have fully operational equipment.

This commitment to seamless hardware support means that businesses never have to worry about costly repairs or downtime due to malfunctioning radios.

Why PeakPTT’s Technical Support Stands Out

Live human support, 24/7 – No frustrating phone prompts, just real people ready to help.
Multiple support channels – Call, email, or submit a ticket for quick assistance.
Proactive troubleshooting – We act with urgency to resolve issues as fast as possible.
Comprehensive wireless network support – We work directly with carriers to diagnose connectivity problems.
Hassle-free hardware replacements – Radios under our service are repaired or replaced at no extra cost.

At PeakPTT, we believe technical support should be simple, fast, and effective. We take the stress out of troubleshooting, ensuring our customers have reliable communication whenever and wherever they need it.

If you ever need assistance, just call us—we’ll be there.

Phone: 855-600-6161

E-mail: support@peakptt.com

Submit a ticket: PeakPTT Ticket System