PTT-624G FAQ Tech Support
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How do I turn on my radio?
- Push and hold the power button on the left side of the radio until the PEAKPTT logo is shown on the screen.
- Normal boot-up time is 30 seconds.
- How do I turn off my radio?
- Enter the PeakPTT application -> Push and hold the power button on the left side of the radio until you see Power off/Restart/Screenshot/Emergency on the right side of the screen -> Tap on Power off.
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How do I talk on my radio?
- Push and hold the PTT button located on the left side of the radio. Release the button when you are finished talking.
- Push and hold the PTT button located on the left side of the radio. Release the button when you are finished talking.
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How do I change talk groups/channels?
- Turn the circular knob at the top of the radio until you have the desired group selected.
- Turn the circular knob at the top of the radio until you have the desired group selected.
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How do I monitor talk groups?
- Enter the PeakPTT application -> Ensure you are in the Group tab -> Tap on the Headphone icon to the right of the group you are attempting to monitor.
- The headphone icon changes color from GRAY to BLUE.
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How do I privately call another user?
- Enter the PeakPTT application -> Ensure you are in the Group tab -> Tap on Contacts at the top of the screen -> Tap the box to the right of the desired user -> Push the PTT button once -> You are now in a private call with that user.
- To exit the private call, push the BACK button twice.
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How do I adjust my radio volume?
- Enter the PeakPTT application -> Locate the volume buttons on the left side of the radio -> Push either the UP or DOWN arrow to increase or decrease the volume.
- Enter the PeakPTT application -> Locate the volume buttons on the left side of the radio -> Push either the UP or DOWN arrow to increase or decrease the volume.
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How do I adjust my microphone volume?
- Enter the PeakPTT application -> Tap on Menu at the bottom right of the screen -> Tap on PTT Call -> Adjust “Recording volume” to the desired level by using the blue slider to the right.
- 15 is the default and recommended level for clear transmissions.
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How do I adjust my speaker's loudness?
- Enter the PeakPTT application -> Tap on Menu at the bottom right of the screen -> Tap on Voice -> Adjust “Enhance loudness” to the desired level by using the blue slider to the right.
- 0 is the default and recommended level for clear transmissions.
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My radios sound robotic? How do I fix this?
- Enter the PeakPTT application -> Tap on Menu at the bottom right of the screen -> Tap on PTT Call -> Ensure “Adaptive decoding” is turned on.
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How do I send an SOS?
- Push and hold the ORANGE button at the top of the radio until you hear a tone.
- All radios will receive an audio and visual alert.
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How do I cancel an SOS I received?
- Tap on OK at the bottom of the SOS alert on the screen -> Tap on the red paintbrush at the bottom right of the map screen to clear the alert from your map.
- Enter the PeakPTT application -> Tap on Map at the bottom center of the screen.
- To change the map views:
- Enter the PeakPTT application -> Tap on Map at the bottom center of the screen -> Tap on the light-blue box at the bottom right of the map screen -> Select either Map, Satellite, or Traffic views.
- Map view - Shows the map with basic features and street names
- Satellite view - Shows the map with high definition satellite imagery
- Traffic view - Shows the map with basic features, street names, and live traffic data
- Enter the PeakPTT application -> Tap on Map at the bottom center of the screen -> Tap on the light-blue box at the bottom right of the map screen -> Select either Map, Satellite, or Traffic views.
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How do I send messages to other radios?
- Enter the PeakPTT application -> Ensure you are in the Group tab -> Tap on Contacts at the top of the screen -> Tap and hold on the desired user -> A blue menu will appear -> Tap on Send message -> Tap the blue line at the bottom of the screen and begin typing -> Tap on send when you are done.
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How do I change the time zone on my radio?
- The time zone automatically changes depending on your geographic location.
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How do I acquire my radio IMEI?
- Ensure radio is powered off -> Remove the belt clip if it is the slide-on type -> Locate the back lock slider at the top-rear of the radio and switch it to the unlocked position -> Slide the back cover down to remove it -> Remove the battery by pulling down the black battery clip and lifting the battery up and away -> You should now see your radio IMEI.
- Enter the PeakPTT application -> Tap on Menu at the bottom right of the screen -> Tap on Voice -> Disable the setting “Voice broadcast”.
- Enter the PeakPTT application -> Tap on Menu at the bottom right of the screen -> Tap on Voice -> Scroll down to the settings “PTT start sound” and “PTT end sound” -> Tap on the box to the right and select the desired sound effect.
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How do I unlock the screen?
- Click the power button once -> Swipe up from the bottom of the screen to the top -> The radio will make a tone once the screen is unlocked.
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How do I connect my radio to WiFi?
- Unlock the screen -> Push the home button on the bottom center of the radio -> Locate and tap on the gear icon for Settings -> Tap on Network & Internet -> Tap on WiFi -> Tap on Use WiFi -> Locate and tap on your network -> Insert your password and tap on Connect.
- Once successfully connected to WiFi, you will see the WiFi icon on the top right corner of your screen.