ClickCease

Push To Talk Radios For Business. Nationwide Coverage. No Contracts + Epic Customer Service.

PTT-624G FAQ Tech Support

  1. How do I turn on my radio?

    1. Push and hold the power button on the left side of the radio until the PEAKPTT logo is shown on the screen.
    2. Normal boot-up time is 30 seconds. 
  1. How do I turn off my radio? 

 

  1. Enter the PeakPTT application -> Push and hold the power button on the left side of the radio until you see Power off/Restart/Screenshot/Emergency on the right side of the screen -> Tap on Power off. 
  1. How do I talk on my radio?



    1. Push and hold the PTT button located on the left side of the radio. Release the button when you are finished talking.

  2. How do I change talk groups/channels?



    1. Turn the circular knob at the top of the radio until you have the desired group selected.

  3. How do I monitor talk groups?

    1. Enter the PeakPTT application -> Ensure you are in the Group tab -> Tap on the Headphone icon to the right of the group you are attempting to monitor.
    2. The headphone icon changes color from GRAY to BLUE.

  4. How do I privately call another user?

    1. Enter the PeakPTT application -> Ensure you are in the Group tab -> Tap on Contacts at the top of the screen -> Tap the box to the right of the desired user -> Push the PTT button once -> You are now in a private call with that user.
    2. To exit the private call, push the BACK button twice. 
  1. How do I adjust my radio volume?

    1. Enter the PeakPTT application -> Locate the volume buttons on the left side of the radio -> Push either the UP or DOWN arrow to increase or decrease the volume.

  2. How do I adjust my microphone volume?

    1. Enter the PeakPTT application -> Tap on Menu at the bottom right of the screen -> Tap on PTT Call -> Adjust “Recording volume” to the desired level by using the blue slider to the right. 
  1. 15 is the default and recommended level for clear transmissions.
  1. How do I adjust my speaker's loudness?

    1. Enter the PeakPTT application -> Tap on Menu at the bottom right of the screen -> Tap on Voice -> Adjust “Enhance loudness” to the desired level by using the blue slider to the right. 
    1. 0 is the default and recommended level for clear transmissions.
    1. My radios sound robotic? How do I fix this?

      1. Enter the PeakPTT application -> Tap on Menu at the bottom right of the screen -> Tap on PTT Call -> Ensure “Adaptive decoding” is turned on.
    2. How do I send an SOS?

      1. Push and hold the ORANGE button at the top of the radio until you hear a tone.
      2. All radios will receive an audio and visual alert.

    3. How do I cancel an SOS I received?

      1. Tap on OK at the bottom of the SOS alert on the screen -> Tap on the red paintbrush at the bottom right of the map screen to clear the alert from your map. 
    1. How do I view the map on my radio? 

    1. Enter the PeakPTT application -> Tap on Map at the bottom center of the screen.
    2. To change the map views:
      1. Enter the PeakPTT application -> Tap on Map at the bottom center of the screen -> Tap on the light-blue box at the bottom right of the map screen -> Select either Map, Satellite, or Traffic views.
        1. Map view - Shows the map with basic features and street names
        2. Satellite view - Shows the map with high definition satellite imagery
        3. Traffic view - Shows the map with basic features, street names, and live traffic data 
    1. How do I send messages to other radios?
       
    1. Enter the PeakPTT application -> Ensure you are in the Group tab -> Tap on Contacts at the top of the screen -> Tap and hold on the desired user -> A blue menu will appear -> Tap on Send message -> Tap the blue line at the bottom of the screen and begin typing -> Tap on send when you are done. 
    1. How do I change the time zone on my radio?

      1. The time zone automatically changes depending on your geographic location.
    2. How do I acquire my radio IMEI?

      1. Ensure radio is powered off -> Remove the belt clip if it is the slide-on type -> Locate the back lock slider at the top-rear of the radio and switch it to the unlocked position -> Slide the back cover down to remove it -> Remove the battery by pulling down the black battery clip and lifting the battery up and away -> You should now see your radio IMEI. 
    1. My radio talks too much. How do I disable (audible announcements) this?
       
    1. Enter the PeakPTT application -> Tap on Menu at the bottom right of the screen -> Tap on Voice -> Disable the setting “Voice broadcast”. 
    1. How do I change the PTT tones on my radio?
       
    1. Enter the PeakPTT application -> Tap on Menu at the bottom right of the screen -> Tap on Voice -> Scroll down to the settings “PTT start sound” and “PTT end sound” -> Tap on the box to the right and select the desired sound effect. 
    1. How do I unlock the screen?
       
    1. Click the power button once -> Swipe up from the bottom of the screen to the top -> The radio will make a tone once the screen is unlocked. 
    1. How do I connect my radio to WiFi?
       
    1. Unlock the screen -> Push the home button on the bottom center of the radio -> Locate and tap on the gear icon for Settings -> Tap on Network & Internet -> Tap on WiFi -> Tap on Use WiFi -> Locate and tap on your network -> Insert your password and tap on Connect.

    2. Once successfully connected to WiFi, you will see the WiFi icon on the top right corner of your screen.